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Luxury Linens for the bed, bath and table from Bella Lino Luxury Linens! Custom monogrammed bed linens, bath towels, bath robes, table linens and napkins! Order Your Guest & Table Linens Now for Easter delivery!

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877-756-4725

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FAQ's  

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Customer Service

Website Policies
Privacy
Contact Us
Press - Media
Ordering
Our Products
Placing An Order
Changing An Order
Canceling An Order
Payment
Delivery Time
Returns
Return Policy
Restock Fee
Refund Policy
Shipping
Shipping Policy
Shipping Charges
International Shipping
Gift Packaging & Other Special Services
 
 
 

Website Policies & Usage

     

By using the Bella Lino Custom Linens website, you are agreeing to abide by all current website policies regarding ordering, shipping, charges, returns, exchanges and are subject to all legal laws that may apply (including sales tax). This information may change from time to time. Bella Lino Luxury Linens accepts no liability with the use of this website and users are subject to all terms and conditions. All information, images, text, logo, name and other subjects are protected under copyright law. While every effort is made to present accurate, clear and current information, Bella Lino Luxury Linens is not liable for unintentional errors, mistakes or typographical errors.

Privacy

     

Secure Shopping-Any and all information submitted to us is sent under the Secure Socket Layering system ensuring that you are shopping with a secure website. All information is encrypted and is extremely safe. Your information is never ever sold or given to anyone outside the transaction sent to us.  Payment and personal information is not retained or kept  "on file".

Contact Us

     

Customers Only -Toll Free Continental US: 1-877-756-4725     Other: 901-756-4725     Email: info@bellalino.com     Hours: M-F 9am -5pm

Customers in need of assistance should call our toll free number or email us. Our production hours are from 9am- 5pm Monday-Friday. We realize that talking to a live person can be most helpful! If we are unable to take your call during these production hours or are with another customer, kindly leave a detailed phone message, and we will return your  call as soon as possible. For those preferring to communicate by email, we are able to quickly respond back to you in a very short time.

Press - Media

     

Our collections are favored by designers across the country and  internationally and are featured regularly in national home magazines. For inquiries, please call 901-756-4725 or email us for assistance. You may also mail correspondence to: P O Box 382218 Germantown, TN 38183.

Our Products

     

Most all products featured on our website are custom made to order by our select embroiderers and manufacturers. Most items may be custom sized, embroidered or finished to your personal preferences. The products we offer are from the finest manufacturers who work diligently and skillfully on all of their products. The quality of these products are unsurpassed in the industry.  We want all of our customers to be  happy with their purchase! Due to the nature of our custom products, we are happy to offer to our customers fabric and thread swatches whenever available so that they may be previewed prior to placing an order. This is highly recommended to customers that are particular about color accuracy. Click here for details>>

Placing An Order

     

Orders may be placed  with confidence 24 hours a day, 7 days a week on our website through our SSL server. When placing your order, you will be able to include any special instructions in the 'Special Message' box during check out. All order are checked for accuracy. Orders are typically processed within 24 hours. 

Changing An Order

     

An order that has been placed online or by telephone immediately goes into our order processing on the day that the order was placed. All orders are reviewed for any potential errors prior to processing an order. However, if a change must be made on an order, the change must be made within 24 hours of placing the order, providing  that the order has not shipped and/or has not already gone into processing or production. If the order has been shipped by the manufacturer, the order cannot be changed. Any applicable up charges to an order change will automatically be applied to the account.

Canceling An Order

     

Orders may only be cancelled within 24 hours from the order date, provided that the order has not been processed by the manufacturer and/or the order has not shipped.  If the order has been processed by the manufacturer or has shipped, the order cannot be cancelled. To cancel an order, you must call, email or fax your request for a cancellation within 24 hours from the date of your order. A restock fee may be applied as noted below.

Payment

     

We accept Visa, MasterCard and American Express.   Once the order has been confirmed (usually within 24 hours), the charge will be applied in full to the account. Due to the nature of our products, all custom orders, special orders, embroidered and monogram orders are charged in full at the time that the order has been confirmed. Payments will be reflected as Bella Monogramming.

Delivery Time

     

Delivery for most of our custom items range from 3-8 weeks depending on the complexity of the items being made. Our Signature Monogrammed items typically ship within 2-3 days. If there is any delay with your order, we will notify you as soon as we are aware of it. When your completed order is ready to ship, we will send an email  with all of the shipping and tracking number information. We ship via FedEx, UPS, or USPS Priority Mail. During peak seasons such as Holiday or Bridal, it is highly recommended to order early as the production and delivery time may be extended. Quick Ship items normally ship within 2-3 business days.

Return Policy

     

Please order carefully! Most all of our products are custom cut and made to order for each customer. These items may not be exchanged or returned. Custom products are noted on the item ordering page. In the event of a rare manufacturer defect or error, the item will be replaced at no charge as quickly as possible. Please email your written request to info@bellalino.com to request a Return Authorization for a defective item within 5 days of receipt of the order. Manufacturers allow 10 days in order to claim an item defective. You will be emailed the Return Authorization instructions. These items must be returned  to Bella Lino in new condition as originally packaged by the Return Date given with the Return Authorization. The returned items will be inspected. Any item that has been laundered, shows use or signs of odor, will not be accepted and will be returned to the customer regardless of  a defect. Items returned without a Return Authorization or received after the Return Date will not be accepted.  Returns are not accepted due to customer ordering error.

Restock Fee

     

A restock fee of 10%-20% will be applied to any returned item. Any item requiring repackaging will be returned  to the customer or will be charged a $25 repackaging fee. This is in addition to any restock fee that may be applied. Restock fees will apply to cancelled orders.

Refund Policy

     

Refunds are offered on items that were received defective and can no longer be replaced due to lack of availability or having been discontinued and cannot be exchanged for a similar item. There are no refunds on shipping charges. Refunds are calculated after deducting any restock fee, repackaging fee, and shipping charges, including a shipping charge for items received with free shipping offers.

Shipping Charges

     

Shipping charges are based on the actual shipping charge by FedEx, UPS or the US Postal Service. We do not charge additional fees such as processing fees, handling fees, etc. Shipping Charges are automatically calculated during the checkout process for an online or telephone order. Shipping Charges apply ONLY to the 48 Contiguous states in the USA. Additional shipping charges for all other destinations will be recalculated and AUTOMATICALLY added to an order. All orders are shipped via FEDEX Ground, UPS Ground or USPS Priority Mail. There are no refunds for shipping  charges. See Refund Policy above for more details. Orders requesting that an item be Gift Boxed or Gift Wrapped may incur an additional shipping charge due to the increased size of the packaging.

Shipping Policy

     

We do not ship to a PO BOX address. When your order is shipped, an email is immediately sent to the customer with all of the shipping and tracking number details. The email shipping confirmation will come directly from Bella Lino Custom Linens, FEDEX or UPS. Orders valued at over $500 will require a signature due to FEDEX and UPS shipping policies. There are no refunds for shipping  charges. See Refund Policy above for more details.

International Shipping Policy

     

International orders, including orders to Canada, are shipped strictly via USPS Express Priority Mail. Additional shipping charges will apply and will automatically be added to online or telephone orders. International customers are responsible for all  customs fees, import fees or import taxes required for their order. Additional processing charges may apply depending upon the method of payment.  Production on an order does not begin until payment has been received (usually 10  business days). Shipping times to international countries are usually 5-10 business days. However, this EXCLUDES the time that an order may spend in Customs which may vary from one week to 30 days depending on that country's Customs Policies. As most all of our items are custom made, delivery is typically at a minimum of 21 days. There are no returns, exchanges, credits or refunds for International Orders. Bella Lino Inc. reserves the explicit right to refuse  International Orders as deemed necessary.

Gift Packaging & Special Services

     

Gift packaging is a complimentary service free of charge based on the item being ordered and the size of the item being shipped. Our gift packaging consists of gift box, tissue and ribbon or other ornamentation. Our gift packaging may change from season to season but always in a sophisticated and tasteful fashion. Orders requesting that certain items be Gift Packaged may incur an additional shipping charge due to the increased size of the packaging. Oversize items may not be able to be gift packaged. Larger items  or multiple items that are gift packaged may result in additional shipping charges. Please consider this when placing your order and when requesting our gift packaging services. We are happy to enclose personal messages with any gift packaged item. Lastly, we can accommodate the purchaser with shipping gift packaged items to multiple recipient addresses  (additional shipping charges will apply).  Our elegant gift wrap packaging may change seasonally to compliment the special occasion or holiday.

 

Luxury linens and bedding linens are much more than a famous name or 'too much talk' about thread count. Luxury linens are first and foremost about discovering and enhancing your own individual style to create a decor that makes you feel at home. Select from a vast array of fabulous styles that are sure to suit your desires and requirements. View our exquisitely detailed embroidered bedding collections, luxury linens with fine delicate embroidery or standout monogramming (or both!) , fashion luxury bedding ensembles showcasing today's color and design themes, easy care matelasse coverlets, and quilts that have come a long way.  Luxury fabrics woven from fine Egyptian and other fine cottons, silks and linen make our collections real and unique. Excellent craftsmanship, dressmaker details, and quality fabrications  create great design and style.....a style we are sure you will find here at Bella Lino Luxury Linens! And as always, if you have any questions, or prefer to place your order over  the phone, please call for personal attention.

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